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The checklist below will help you resolve most malfunctions or issues on your own. This will help you avoid the costs associated with an unnecessary service call. If the possible causes listed below can be ruled out, or if you are unsure, please contact our customer service at +31 (0)35-5336578 or via the form at the bottom of this page so that we can help you resolve the issue.
What to do in case of malfunctions?
Frequently Asked Questions
The device isn't working
The appliance is not connected to a power source. Check the power cord and outlet, then reconnect the wine cabinet.
| POSSIBLE CAUSE | SOLUTION |
| The appliance is turned off. | Turn on the appliance. |
| A circuit breaker or fuse has tripped in the circuit where the wine cabinet is connected. | Replace the circuit breaker or fuse in the electrical panel. |
The device isn't cooling properly
| POSSIBLE CAUSE | SOLUTION |
| The temperature is not set correctly. | Check the set temperature |
| The ambient temperature may require a different temperature setting. | Set a different temperature |
| The door has been opened too often. | Close the door properly. |
| The door was not fully closed. | |
| The door does not close tightly. | Check the rubber seal and clean or replace it. |
| The condenser is too dirty. | Clean the condenser if necessary. |
| The ventilation opening is blocked or too dusty. | Remove any obstructions and clean out the dust. |
The device keeps turning on and off
| POSSIBLE CAUSE | SOLUTION |
| The ambient temperature is higher than average. | Move the unit to a cooler location. |
| The wine climate cabinet has just been restocked with new bottles of wine. | Let the unit run for a while until it reaches the set temperature. |
| The door is opening too often. | Do not open the door more often than necessary. |
| The door does not close completely. | Close the door properly. |
| The door’s rubber seal is not closing properly. | Check the rubber seal and clean or replace it. |
The light won't turn on
| POSSIBLE CAUSE | SOLUTION |
| The device is not connected to a power source. | Plug the appliance in. |
| The appliance is turned off. | Turn the appliance on. |
| The user instructions for the touch-sensitive controls have not been followed. | Check the settings. |
| A circuit breaker or fuse has tripped on the circuit in the utility room where the wine cabinet is connected. The indicator light on the control panel is set to fade out. | Replace the circuit breaker/fuse in the meter box. Turn the light back on. |
| Defective LED lighting. | Contact our service department at +31 (0)35-5336578 |
The device seems to be making too much noise
| POSSIBLE CAUSE | SOLUTION |
| Temperature fluctuations can cause the interior walls to expand and contract, resulting in creaking and squeaking noises. | At the end of each cooling cycle, gurgling noises may sometimes be heard due to the flow of refrigerant in the wine climate cabinet; this is normal and not harmful. |
| The unit is not properly leveled. | Level the appliance using the adjustable feet. |
The door doesn't close properly
| POSSIBLE CAUSE | SOLUTION |
| Temperature fluctuations can cause the interior walls to expand and contract, resulting in creaking and squeaking noises. | At the end of each cooling cycle, gurgling noises may sometimes be heard due to the flow of refrigerant in the wine climate cabinet; this is normal and not harmful. |
| The unit is not properly leveled. | Level the appliance using the adjustable feet. |
Did this not help, or is your issue not listed here?
If you were unable to resolve the issue yourself using the FAQ above, you can report it to us by clicking the button. Once you have filled out the report form, we will contact you as soon as possible to resolve the issue.
